The autonomous brain of enterprise operations. It resolves, not just alerts.
Sentinel AI is the intelligence core of Opstral. It observes every system at once, investigates the root cause, acts to resolve, and verifies the fix, from a routine alert to the most complex cross-platform failure, and never sleeps.
- All Public Clouds
- SIEM Platforms
- Monitoring Dashboards
- ITSM & Collaboration Tools
Ask your operation · Sentinel orchestrates every pillar at once
Why is the checkout API slow?
Connection pool exhaustion, introduced by the 14:02 payments deploy.
Pool saturated at 100% within four minutes of rollout. Upstream checkout latency followed, not led. Not a database problem.
- Metricsp99 1.2s → 8.4s, pool utilisation 100%
- Traces94% of spans blocked on pool acquire
- Changepayments-svc v2.34.1 deployed 14:02
- Incidents3 prior matches, same signature
Roll back payments-svc to v2.34.0
Pre-checked · reversible · ticket CHG-48211One AI. Four superpowers.
Sentinel is the brain. Around it, four intelligence components work in concert, automatically and continuously: it detects and orchestrates, assists, executes, and verifies.
Cross-platform detection. Orchestrated response.
What does the Orchestrator do?
When signals fire anywhere, the Orchestrator pulls from every platform in parallel, infrastructure and business systems alike, and correlates them into a single incident. It reaches platform-native AI agents over A2A and third-party tools over MCP, so the picture includes systems it does not own. That catches the problems that span platforms and that no siloed tool can see, including the ones where nothing is on fire and nothing pages anyone. It generates a root cause analysis, then either executes a pre-approved Method of Procedure (MOP) through ProcBot or coordinates the right response across the estate, eliminating the manual triage that traditionally consumes engineering hours.
Signal Correlation Across All Sources
Ingests logs, metrics, traces, topology, and SIEM alerts simultaneously. No siloed views - one unified incident picture.
AI-Generated Root Cause Analysis
Produces a human-readable RCA report in minutes - with contributing factors, affected services, blast radius, and recommended fix.
Auto-Resolve or Escalate with Context
Known patterns are resolved autonomously. Novel incidents are escalated to an engineer with full context pre-loaded - no investigation from scratch.
Incident Memory & Pattern Learning
Every resolved incident trains Sentinel's pattern library. Resolution time improves continuously with each ops cycle.
- MostAuto-resolution rate
- MinutesTime to RCA
- LowerReduction in MTTR
An AI partner for every operator. Always ready.
Natural Language Operations Queries
Ask "Why is checkout latency high?" and get a real answer backed by actual traces, logs, and metrics - not generic guidance.
Full Context Retention Across Sessions
Copilot remembers the full investigation history. Picks up exactly where you left off - including previous hypotheses and discarded paths.
Command Execution via Conversation
Say "Shift payments to the secondary path" or "Trigger MOP-118" and Sentinel will execute with a confirmation step, and refuse the ones it does not own. No CLI switching.
Cross-Pillar Intelligence
Copilot draws from Service Ops, Infra Ops, Security Ops simultaneously - surfacing connections a human would miss across siloed tools.
- LowerReduction in investigation time
- ZeroTool-switching during investigation
- ManyData sources unified
Governed execution. Every runbook, run exactly.
What is a Method of Procedure (MOP)?
A Method of Procedure (MOP) is a structured, step-by-step runbook that encodes how to resolve a specific IT incident. In Opstral, ProcBot stores, versions, and executes MOPs, running each step exactly, reversibly and audited, converting tribal knowledge into repeatable procedures that trigger autonomously or on approval, without manual investigation.
Procedure Authoring & Versioning
Build structured runbooks with conditional branches, safety checks, and rollback steps. Full version history with change tracking.
Autonomous Execution
ProcBot follows each MOP step exactly - Ansible playbooks, shell commands, output checks - halting automatically if a safety threshold is breached.
Triggered by Incident Intelligence
MOPs are automatically matched and triggered by Sentinel's incident engine - no human has to decide which runbook to use.
Post-Execution Learning Loop
Each MOP execution is logged and analyzed. Sentinel suggests improvements, optimizes step order, and updates procedures based on outcomes.
- FullProcedural consistency
- MostTicket automation rate
- ZeroKnowledge lost to attrition
Sentinel does not decide whether it is confident enough to act. It decides whether the action is safe enough to take alone.
Sentinel does not decide whether it is confident enough to act. It decides whether the action is safe enough to take alone.
Not a script, not a webhook, and not a model deciding on its own authority. An Action Ticket is a bounded unit of work with a pre-check, an execution step, a post-check, a rollback path and a named owner attached before anything runs. What decides who presses go is the blast radius of the fix, not the confidence score of the diagnosis. That distinction is the whole governance model, and it is why an operations team can let this run.
- 01
Pre-check
Safety guardrails are evaluated before the first step runs. A breached guardrail halts the ticket rather than acting on a stale picture. Asserting every precondition as a single named step, with each condition recorded against the ticket, is the standard we are building to.
- 02
Execute
ProcBot runs the approved MOP step by step. Each step is bounded and logged. A breached safety threshold halts execution rather than continuing on a best guess.
- 03
Post-check
Sherlock verifies the fix against live signals, not against the fact that the command returned zero. A failed post-check triggers the rollback automatically.
- 04
Rollback
An action with no viable rollback is not eligible to run unattended at all. Where one exists, rollback fires automatically on step failure: completed steps are reverted and the ticket escalates with the full execution log attached.
The gate: two paths, one policy
No service impact → Sentinel acts
The Action Ticket executes under policy, with guardrails ahead of it, Sherlock closure behind it and rollback on failure. The full record is written as it happens. Nobody is paged, and nothing was decided by how sure the model was.
Service impact → a human presses go
The ticket is raised and held with the proposed MOP, the blast radius and the rollback path already attached, and the owning team notified. Nothing executes until a named human approves it. An unanswered notification is never treated as consent.
- Recorded: who approved it, or that policy did
- Recorded: what changed, and what it was before
- Recorded: the evidence the decision was drawn from
- Reversible: by design, or it does not run alone
Every fix validated. Every root cause found.
Fix Validation - Confirms the Incident Is Actually Resolved
Sherlock verifies that every action worked and the service is truly healthy before an incident is closed. No assumed success.
True Root Cause - Not Just the Symptom
Traces each incident to its real underlying cause with evidence, so the same failure does not quietly return.
Recurrence Detection - Catches Repeat Offenders
Watches for the same pattern re-emerging and flags chronic issues for a permanent fix rather than repeated firefighting.
Closed-Loop Learning - Scores Every Resolution
Scores MOP effectiveness and feeds the learnings back, so resolutions improve every cycle. Every finding logged for the audit trail.
- Before closeEvery fix validated, not assumed
- EvidenceRoot cause, not just the symptom
- FullRCA and validation logged for audit
Most AI platforms build agents for one system. Sentinel orchestrates across all of them.
ITSM platforms have their own AI. ERP platforms have their own. CRM, HR, collaboration - each is powerful inside its own walls. But enterprise problems do not stay inside one platform. A payroll failure touches HR, ERP, ITSM and identity all at once. Sentinel is the master orchestrator that sits above your stack, connects the agents you already run, and resolves the problems no single platform can.
Sentinel orchestrates
Your tools keep their jobs. Sentinel coordinates the platforms and agents you already run: 2,000+ connectors, nothing ripped out, nothing replaced.
Federated Problem Detection
We see what no single agent can.
Sentinel correlates signals across every connected system - ITSM incidents, ERP alerts, CRM case spikes, HR anomalies - and identifies the real root cause, even when it spans four different platforms. When an incident in your service desk is actually caused by an ERP failure, we find it. Other platforms do not even look.
Agent-to-Agent Orchestration (A2A)
Your existing agents do not get replaced. They get a brain.
Sentinel uses the A2A protocol to coordinate between agents that were never designed to talk to each other. Platform-native AI from your ITSM, ERP, CRM, HR and collaboration tools can all be called, coordinated and governed through a single orchestration layer - without rip-and-replace. Other vendors ask you to retire your existing agents. We amplify them.
Cross-System Autonomous Execution
Resolution, not just detection.
Most AI tools stop at "here is what is wrong." Sentinel goes further - it executes the fix across every system involved, autonomously, following your defined SOPs and MOPs. Create the ITSM ticket, trigger the ERP remediation, update the CRM case, notify the right team - all in a single coordinated workflow, with no human stitching.
Purpose-Built for Managed Services - Not Adapted for It
50+ agents ready on Day 1. Not a blank canvas.
Generic AI platforms give you a framework and ask you to build. Sentinel ships with 50+ pre-built agents covering Incident Management, Change Management, Problem Management, SLA Governance, ERP Automation, Compliance and more - built specifically for Application Managed Services delivery. Your team gets working agents from Day 1, not a six-month build project.
Governance & Explainability - Built In
Every AI decision is auditable. Every action is explainable.
Enterprise AI fails when no one can answer "why did the AI do that?" Sentinel logs every reasoning step, every agent action, and every decision with a confidence score and a natural language explanation. Human-in-the-loop approval can be inserted at any workflow step by policy. This is the foundation the platform is built on - not a compliance feature bolted on later.
2,000+ Integration Connectors
We connect to everything your enterprise already runs.
Sentinel ships with over 2,000 pre-built connectors across ITSM, ERP, CRM, HR, observability, security, cloud, and collaboration platforms. Agents can be wired to any system in your landscape - over REST, MCP, RFC, webhooks, or event-driven messaging - without custom integration work. Browse the catalog →
Not a replacement. A force multiplier.
Sentinel works above your managed services, coordinates the agents you already run, and delivers end-to-end resolution for the federated, cross-system problems that define real enterprise operations.
Sentinel connects to everything. Out of the box.
No custom development. No integration projects. Sentinel ships with ready-to-activate connectors across every layer of your enterprise stack - cloud, observability, security, collaboration, and custom systems.
Public Cloud Providers
All major clouds, natively- AWS
- Microsoft Azure
- Google Cloud
- Oracle Cloud
- IBM Cloud
- Private Cloud
Native APIs for compute, storage, networking, IAM, billing, and security services across all cloud providers.
Monitoring & Observability
Metrics, logs, traces, dashboards- Monitoring Dashboards
- Time-Series Databases
- Distributed Tracing
- Log Aggregation
- APM Platforms
- Cloud Monitoring
Connect to your existing observability stack. Sentinel sits above it - ingesting all signals without replacing your tools.
Security & Identity
SIEM, IAM, firewall, threat intel- SIEM Dashboards
- Identity Management
- Firewall & WAF
- Vulnerability Scanners
- Certificate Managers
- Secrets Vaults
Ingest security events, auth logs, and threat intelligence from your security stack. Sentinel correlates and acts.
Collaboration & Messaging
Where your teams already work- Slack
- Microsoft Teams
- SMS / Voice Calls
- On-call Alerting & Paging
Sentinel delivers alerts, summaries, and approvals on the channel that matters - with full two-way interaction support.
Dev Tools & ITSM
Code, tickets, wikis, pipelines- Jira
- GitHub
- GitLab
- Confluence
- ITSM Platforms
- CI/CD Pipelines
Auto-create tickets, update wikis, trigger pipelines, and link incidents to the code and changes that caused them.
Custom & Enterprise
Any system, any protocol- REST / HTTP APIs
- WebSocket Streams
- gRPC
- Message Queues
- Event Streams
- Legacy SNMP/Syslog
- Enterprise Databases
- Custom Connector SDK
If it has an API, a socket, or a log, Sentinel can connect to it. Custom connectors built in days with the open SDK.
- 2,000+Pre-built connectors ready to activate
- NativePlug-and-play activation, no integration overhead
- LiveReal-time signal ingestion from every source
- OpenSDK for building custom enterprise connectors
The OIAO Cycle: How Sentinel thinks.
What is the OIAO framework?
OIAO stands for Observe, Investigate, Act, Optimize. It is the four-stage intelligence loop Sentinel AI runs continuously. The loop observes all signals, investigates anomalies automatically, acts by executing fixes or escalating with context, then optimizes by updating runbooks and alert thresholds based on what it learned.
Every Sentinel action - whether autonomous or Copilot-guided - follows the same four-phase intelligence cycle. Designed to mirror the cognitive workflow of your best SRE, at machine speed and scale.
What each phase actually does
Observe
Detect the signal before it becomes an outage. Sentinel monitors every metric, log, trace, alert, and security event - continuously, across all pillars.
- Alertmanager webhooks
- Time-series monitoring
- Predictive anomaly alerting
- Alert correlation, noise reduction
- Security events
- Identity management logs
Investigate
Query every data source simultaneously. Cluster management commands, distributed traces, log searches, database queries - all executed in seconds by Sentinel, not an engineer.
- Cluster diagnostics & logs
- Service Ops trace analysis
- Automatic severity scoring & routing
- Identity system queries
- Cross-service log correlation
Act
Deliver complete root cause analysis. Resolve autonomously where safe. Escalate to a human when judgment is needed - with all the evidence already compiled.
- RCA reports with evidence
- Auto-remediation (ProcBot)
- Slack/Teams guidance, auto-ticketing
- User verification calls
- Compliance audit packages
Optimize
Every fix is validated, not assumed. Sherlock continuously monitors resolved incidents to confirm stability. Patterns encoded, MOPs improved, recurrences caught before they repeat.
- Sherlock fix validation
- Auto-generated post-incident reports
- Recurrence detection
- MOP effectiveness scoring
- Capacity planning recommendations
See Sentinel in action.
Autonomous CPU Spike Resolution
Sentinel detects a CPU spike, traces it to a missing DB index, executes the MOP, and resolves the incident - before anyone opens the ticket.
- Fast RCA
- ↓ MTTR
RBAC Misconfiguration Detection
Detects overprivileged container service accounts, maps blast radius, generates a remediation plan, and alerts an engineer with full identity management context.
- Zero drift
- ↓ Audit prep
Unusual Login - Real-Time Call
Suspicious login from a foreign IP triggers an immediate call to the account owner. Confirm identity or lock the account - right on the call.
- Rapid response
- ↓ Breach risk
SSL Certificate Expiry - Auto Renewal
Sentinel monitors cert expiry across all services, triggers renewal runbooks 30 days in advance, and executes the full renewal process autonomously.
- Zero downtime
- Full coverage
DB Connection Pool Exhaustion
Detects connection pool exhaustion before cascading failure. Auto-scales pool, notifies on-call, and generates a permanent fix recommendation within minutes.
- Minutes to resolve
- ↓ Cascade risk
SSH Brute Force - Owner Notification
Repeated failed SSH attempts detected and classified as lateral movement threat. Sentinel calls the VM owner and executes isolation with a single voice confirmation.
- Threat classified
- ↓ Lateral-move risk
Evaluating Sentinel against other AIOps platforms? See the AIOps platform comparison for how Sentinel differs from traditional detect-and-alert AIOps.
Ready to Transform Ops?
See Sentinel resolve incidents across your whole estate.
Book a live demonstration with your actual infrastructure. We'll show you exactly how Sentinel handles your most painful incident types - live, not slides.
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