Ops Pillar · Process Ops

See how work really flows, and fix where it breaks.

Process Ops turns every business process into a live operational pulse: how work moves across systems, where it slows, and where an SLA is about to breach, across procure-to-pay, onboarding, claims, ITSM and more, so Sentinel AI can step in before it stalls.

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Live process pulse
Process mining
Bottleneck discovery
SLA breach prediction
Cross-system

Operational pulseLive

Processes

Breach predicted

A claim is on track to breach its SLA within hours.

Compliance slipping

A process is drifting below its compliance target.

Aging cases

Long-running cases surfaced for escalation.

What is Process Ops

The real map of how your business runs.

Process diagrams show how work is supposed to flow. Reality is different, and the gaps are where SLAs slip and cases stall. Process Ops mines how work actually moves across your systems, shows every process as a live pulse with its compliance and health, finds the bottlenecks, and predicts breaches before they happen, across procure-to-pay, order-to-cash, onboarding, claims, ITSM and more.

Live operational pulse

Every process, live, on one canvas.

An operational constellation shows every business process as a live node, with its throughput, compliance and health, healthy, at risk, or breached, updating in real time. Filter by module or by processes with breaches, and scrub the timeline to replay how a process behaved on any day.

Live health and compliance for every process
Filter by module or by processes with breaches
Timeline replay to see any day in the past

Operational constellationAll modules

Procure-to-PayHealthy

Strategic SourcingHealthy

Nominal-to-Candidate SelectionAt risk

Site Installation to On AirAt risk

Trouble Ticket ResolutionBreached

Process mining & bottlenecks

Find the step that is holding everything up.

Process Ops mines real execution paths from the events your systems already emit, then shows where work piles up: the queue with the depth, the handoff that stalls, the step that takes far longer than it should. Discovery, not guesswork, so you fix the actual bottleneck.

Automatic discovery of real execution paths
Bottleneck, queue-depth and handoff analysis
An executions explorer to trace any case end to end

Mined flowOnboarding

Bottleneck: Legal review

Queue depth building here, slowing the whole process.

SLA, compliance & breach prediction

Catch the breach before it happens.

Track compliance for every process and rank what needs attention by how close it is to breaching. Process Ops predicts SLA breaches ahead of time, an aging claim, a stuck onboarding, so teams act while there is still time, instead of explaining a miss after the fact.

Compliance tracking per process and module
Breach prediction with time-to-breach
A ranked needs-attention list of what to act on first

Needs attentionRanked

SLATrouble Ticket ResolutionHours

SLASite Installation to On AirDays

SLACandidate SelectionDays

PREDICTClaim on track to breachSoon

Cross-system, every domain

One view across every business process.

A process rarely lives in one system. Process Ops stitches events from across your stack into end-to-end processes, spanning procurement, sales, onboarding, claims, IT service management and industry-specific flows, so no process falls into the gap between tools.

End-to-end processes stitched across systems
Procurement, sales, onboarding, claims, ITSM and more
Cross-system orchestration to move work forward

ModulesDomains

Procure-to-PayOrder-to-CashOnboardingClaimsITSMSales & CRMSourcingIndustry flows

Live case activity & replay

Watch cases move, and replay what happened.

A live activity stream shows case-level events as they happen across every process, a purchase order auto-approved, a credit check failed and escalated, an incident resolved. Case management keeps the work in view, and timeline replay lets you rewind to investigate exactly how a case unfolded.

Streaming case-level events across all processes
Case management with escalation and resolution
Timeline replay to investigate any case

Live activityStreaming

P2Ppurchase order auto-approvedpurchase order auto-approved

O2Ccredit check failed, escalatedcredit check failed, escalated

ONBOARDentered legal review, queue buildingentered legal review, queue building

ITSMincident resolvedincident resolved

06Real-world use cases

Built for the workflows you already run

These are not demo scenarios. Each one is a situation Process Ops teams meet in real operations, and each ends the same way: an investigation that starts at the evidence and finishes with a decision someone can defend.

An onboarding stalls

Live case activity and timeline replay show exactly where it stopped.

Rewind to the step

Claims age past their SLA

Breach prediction ranks what to act on by the time remaining.

Acted on while there is time

A process spans four systems

Events stitched end to end across procurement, ITSM, claims and more.

No gaps between tools

An approval fires wrongly

Case-level events stream live, with escalation and resolution tracked.

Traced case by case

07Business perspective

What it is worth outside the process team

Process Ops is an engineering capability with a business ledger. The entries that matter are fewer sla misses, faster cycle times, lower cost to serve and evidence for change, and it moves all of them.

Fewer SLA misses

Breaches predicted with time left to act on them.

Faster cycle times

The real bottleneck is found, not debated in a workshop.

Lower cost to serve

Manual chasing replaced by automated escalation and routing.

Evidence for change

Process improvement argued from mined reality, not opinion.

08The numbers

The cost of rework, summed honestly

Worked example for an operations function. Every figure shows the sum it came from; during a pilot we substitute your own inputs.

Cases reworked

10,800

5,000/mo × 18% rework rate × 12

Hours spent on rework

12,960 hrs

10,800 cases × 1 hrs per loop

That is standing headcount

7.2 FTE

12,960 hrs / 1,800 productive hrs per FTE-year

Released if rework falls

$233k

Modelled at 40% reduction, not a measured result

Process Ops sees. Sentinel acts.

Process Ops does more than surface a stalled process or a predicted breach. Every signal, process health, bottlenecks, SLA risk and live cases, feeds Sentinel AI, the intelligence component at the core of Opstral, which moves work forward through governed, reversible Action Tickets.

Escalate a stuck case, reroute around a bottleneck, trigger the next step, every action explained with citations and fully audited.

Observe
Process Ops correlates process health, bottlenecks, SLA risk and live case events.
Investigate
Sentinel AI finds why a process is stalling or about to breach and picks the right procedure.
Act
ProcBot executes the approved MOP, escalate, reroute, advance, through a reversible Action Ticket.
Optimize
Sherlock validates the outcome and feeds the learning back to prevent the next bottleneck.

See Process Ops on your own processes.

Book a walkthrough and see a live process pulse, mined bottlenecks and SLA breach prediction on processes that look like yours.

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